Consumer Services M&A » By The Online Investor Staff, updated Fri., Mar. 29, 5:09 AM
Recent mergers and acquisitions in the Consumer Services M&A category.
Slide #26. Convergys Corporation — Datacom Asia Contact Center Operations
Acquirer: |
Convergys Corporation (CVG) |
Acquiree: |
Datacom Asia Contact Center Operations |
Details: |
Convergys Corporation (NYSE:CVG), a global leader in customer management, today announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom's contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines. |
Convergys is a provider of integrated agent, analytics and technology solutions. Co.'s contact center technology solutions include: multichannel interaction solutions; cross-channel integration framework; real-time decisioning engine; robotic process automation; intelligent notifications; campaign management; personalized care; personalized selling; agent productivity; and retention. Co.'s team delivers data-driven insights to enhance customer experience through analytics and consulting, and software solutions, including integrated customer experience analytics and Voice of Customer software for measuring customer satisfaction.
Open the CVG Page at The Online Investor »
Open the CVG Page at The Online Investor (in a new window) »
|
March 29, 2024 5:09 AM Eastern
Hold (2.00 out of 4)
94th percentile
|
|