eGain is a provider of cloud-based and on-site customer engagement software solutions. The eGain 11 Suite helps businesses engage, acquire, and serve customers through several engagement channels. eGain 11 consists of: Mobile applications, to engage customers through smartphones and tablets; Social applications, to deliver its customer engagement strategies to social channels; Web applications, to transform B2C websites into shopping destinations; Desktop applications, to help call centers develop into multichannel customer engagement hubs; and Messaging applications, to provide a set of communication options.
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